That’s my name

An Eastern Ontario mom reached out to us on behalf of her daughter. She told us that when her daughter moved, she went to a ServiceOntario branch to order a new Ontario photo card with the daughter’s new address. Unlike her previous card, the new one she received was missing the accent on the daughter’s first name. We brought the issue to the attention of ServiceOntario, which explained that the issue resulted from the computer system used to renew the photo cards, which is run by the Ministry of Transportation.

RESULT: The Ministry of Transportation department in charge of the system agreed to make the changes needed to correct the issue. In the meantime, the ServiceOntario main office has sent instructions to all of its branches on how to issue photo cards that require accents. As a result of our intervention, the woman’s daughter received a new photo card with the accent on her first name.

Learn more about the French Language Services Unit which answers questions and takes complaints about services in French.
Read about how we helped other people in our Selected cases.